IT Infrastructure Library (ITIL) Maturity

What is an IT Infrastructure (ITIL) Maturity?

ITIL maturity refers to the level of maturity an organization has achieved in implementing and managing its IT infrastructure according to ITIL best practices. 

ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT services within a business. The goal is to improve efficiency and achieve predictable service delivery.

According to the ITIL Foundation Course, Glossary, IT Infrastructure can also be defined as all the hardware, software, networks, facilities, etc., required to develop, test, deliver, monitor, control, or support IT services.

The benefits that come from the application of ITIL are:

• Reduced IT costs.
• Improved IT services by using proven best practice processes.
• Better customer experience with a more professional approach to service delivery.
• Standards and guidance.
• Improved productivity.
• Improved use of skills and experience.

CORBEAU can help an organization work through all thirty-four ITIL practices or work with them incrementally depending on priorities and current maturity. The goal is not to overwhelm them but to provide discipline to assist them along the journey and grow their capabilities.